At Evangel Publishing Pvt. Ltd., we strive to ensure that every order placed through our website is processed accurately and delivered in good condition. If you receive a damaged, defective, incorrect, or incomplete product, we are committed to assisting you with an appropriate resolution.

Please read the following Refund and Return Policy carefully before placing an order on our website.

1. Eligibility for Returns

A return or replacement request may be considered in the following circumstances:

• The book or product received is damaged during delivery.

• The product received is defective or materially different from the product ordered.

• An incorrect book or product has been delivered.

• The order is incomplete or an item is missing from the shipment.

To be eligible for a return or replacement, the product should generally be unused and in the same condition in which it was received.

2. Damaged or Defective Books

If your order arrives damaged or defective, please contact us as soon as possible after delivery.

To help us assess the issue, you may be required to provide:

• Order number

• Customer name

• Contact details

• Description of the issue

• Photographs showing the damaged or defective product

• Photographs of the packaging, where applicable

Our team will review the request and determine the appropriate resolution.

3. Incorrect Product

If you receive a product different from the one ordered, please notify us promptly.

After verification, we may arrange a replacement with the correct product, subject to availability. If replacement is not possible, an eligible refund may be offered.

4. Return Conditions

Before returning any product, customers should contact us and obtain confirmation from our support team.

Returned products should, where applicable:

• Be unused and in resalable condition

• Include the original packaging

• Include any accompanying materials supplied with the order

• Be securely packaged to prevent damage during return shipment

We reserve the right to reject a return if the product has been used, intentionally damaged, altered, marked, written in, or is otherwise not in an acceptable condition.

5. Non-Returnable Products

Certain products may not be eligible for return or refund, including:

• Books damaged after delivery due to customer handling

• Books with writing, highlighting, markings, or other alterations

• Products that have been used or damaged by the customer

• Downloadable or digital products, once accessed or downloaded

• Products specifically identified as non-returnable at the time of purchase

6. Order Cancellation

Cancellation requests should be submitted as early as possible after placing an order.

An order may be cancelled only if it has not already been processed, packed, dispatched, or otherwise fulfilled.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may contact us regarding the applicable return procedure, if the order qualifies under this Policy.

7. Refunds

If a refund is approved, the refund will generally be processed through the original payment method used for the purchase, where technically and operationally possible.

The time required for the refunded amount to appear in the customer’s account may vary depending on the payment method, bank, card issuer, or payment service provider.

Shipping or delivery charges may not be refundable unless the refund is related to an error, damaged product, defective product, or another circumstance for which we determine that such charges should be refunded.

8. Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement is subject to product availability. If the same product is unavailable, we may provide an alternative resolution, which may include a refund where applicable.

9. Return Shipping

If a return is approved because we supplied an incorrect, damaged, defective, or incomplete order, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns requested for reasons unrelated to an error or defect on our part, return shipping costs may be the responsibility of the customer.

10. Refund Processing Time

Once an approved return has been received and inspected, we will notify you regarding the status of your refund or replacement.

Approved refunds will be initiated within a reasonable period after the return has been verified. The actual time for the funds to reach your account may depend on the payment provider or financial institution.

11. Refund Exceptions

A refund may be declined where:

• The return request does not meet the eligibility requirements.

• The product has been used or damaged after delivery.

• The product has been altered, written in, or marked.

• The customer cannot provide sufficient information to verify the order.

• The return was made without prior authorization where authorization was required.

• The request falls outside the applicable return period.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with your order details and a clear description of the issue.

Please include:

Order Number:
Name:
Phone Number:
Email Address:
Reason for Return/Refund:
Photographs, if applicable:

Our team will review the request and provide further instructions where necessary.

13. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact:

Evangel Publishing Pvt. Ltd.

Address:
401, 4th Floor, Pooja Tower,
Rohit Kunj Market, Pitampura,
Delhi-110034, India

Phone: 011-42637878

Email: info@evangelpublications.com

Website: epmedicalbooks.com

We reserve the right to update or modify this Refund and Return Policy when necessary. Any changes will be published on this page with the revised effective date.